Categories
Business Coaching Education Episodes: Video Hospitality Marketing Mindset Travel

E25: What Hotels Can Teach Every Business Owner About Customer Experience

E25: What Hotels Can Teach Every Business Owner About Customer Experience

Featuring Christy Smallwood, host.

Most business owners think they’re selling a product or service.

They’re not.

They’re creating an experience.

After spending a month traveling through hotels ranging from budget roadside properties to luxury conference resorts, Christy Smallwood noticed something fascinating: the same things that create unforgettable hospitality experiences are the exact same things that build unforgettable businesses.

In this solo Christy’s Corner episode, Christy breaks down the Top 10 complaints hotel guests have—and the Top 10 reasons guests leave glowing five-star reviews—and then connects every lesson directly back to leadership, branding, customer experience, and business growth.

Along the way she shares:

  • Why customer experience begins long before the sale
  • What hospitality teaches us about leadership
  • The hidden reason customers lose trust
  • How small details create massive loyalty
  • Why operational excellence and emotional connection must work together
  • How Identity Integrity affects every customer interaction
  • Simple ways to improve your own business immediately

Whether you own a small business, lead a team, manage customer relationships, or simply want your organization to stand out in a crowded marketplace, this episode offers practical strategies you can begin using today.

Because great businesses don’t happen by accident.

They happen by design.

Subscribe to Small Business Success Talk for weekly conversations with entrepreneurs, business leaders, and experts who share the lessons that help businesses grow with more clarity, stronger leadership, and lasting impact.

🎧 Listen now and take your next step forward.

📌 Subscribe for more real conversations about business, mindset, and momentum

Continue the conversation by joining the Success Builders Launchpad Community HERE.

Thank you Sponsors!

.....

.....

Christy Smallwood

Christy Smallwood (inc)

Christy Smallwood

Host

Big Ideas, Bold Moves—

be the first to know!

Copyright © 2026 Small Business Success Talk with Christy Smallwood

Categories
Business Coaching Education Episodes: Video Marketing Mindset Sales

E24: The Truth About Entrepreneurship

E24: The Truth About Entrepreneurship

Featuring Christy Smallwood, host.

Everyone wants to be an entrepreneur… until they discover what entrepreneurship actually requires.

In this solo Christy’s Corner episode of Small Business Success Talk, Christy Smallwood pulls back the curtain on the realities of entrepreneurship. Forget the overnight millionaire promises and social media hype—this conversation is about what it really takes to build a business that lasts.

You’ll discover:

• The difference between an entrepreneur, a business owner, a solopreneur, and an owner-operator

• Why emotional resilience is one of the most valuable business skills you’ll ever develop

• The mindset that separates long-term entrepreneurs from people chasing the next shiny idea

• The support team every entrepreneur should build—including accountants, attorneys, bankers, mentors, and networking communities

• Why your business should support your life—not become your entire identity

Whether you’re just thinking about starting a business or you’ve been running one for years, this episode will challenge you to think differently about growth, leadership, freedom, and success.

If you’re tired of business advice built on hype and want practical conversations from someone with more than 30 years in marketing, leadership, and strategic planning, you’re in the right place.

Subscribe for more interviews with successful business owners, entrepreneurs, and industry experts, plus practical business strategy you can put into action immediately.

🎧 Listen now and take your next step forward.

📌 Subscribe for more real conversations about business, mindset, and momentum

Continue the conversation by joining the Success Builders Launchpad Community HERE.

Thank you Sponsors!

.....

.....

Christy Smallwood

Christy Smallwood (inc)

Christy Smallwood

Host

Big Ideas, Bold Moves—

be the first to know!

Copyright © 2026 Small Business Success Talk with Christy Smallwood

Categories
Business Coaching Education Episodes: Video Marketing Mindset Sales

E23: How to Build a Sales Process That Actually Works

E23: How to Build a Sales Process That Actually Works

Featuring Charmaine Powell, The Cultivated Growth Network

Most business owners know they need more customers—but few have a clear process for turning leads into loyal clients.

In Episode 23 of Small Business Success Talk, Christy Smallwood sits down with sales strategist Charmaine Powell, founder of The Cultivated Growth Network, to discuss how intentional sales systems create sustainable growth.

After spending 25 years in corporate sales leadership, Charmaine discovered that her greatest passion wasn’t simply selling—it was coaching and developing people. That passion led her to launch The Cultivated Growth Network and create her S.E.E.D.S. framework for sales success.

Together, Christy and Charmaine explore:

• Why growth is cultivated—not accidental
• The relationship between marketing and sales
• Building a customer journey that earns trust
• Why coaching matters more than training alone
• How networking creates opportunities for growth
• Avoiding the trap of relying too heavily on AI-generated messaging
• Why celebrating small wins is essential to long-term success

If you’ve ever wondered why leads aren’t converting, or why your sales process feels inconsistent, this episode will help you create a strategy that serves both your customers and your business.

Because success isn’t just about reaching the destination—it’s about recognizing the progress you make along the way.

🎧 Listen now and take your next step forward.

 

📌 Subscribe for more real conversations about business, mindset, and momentum

Continue the conversation by joining the Success Builders Launchpad Community HERE.

Thank you Sponsors!

Charmaine Powell

The Cultivated Growth Network

Christy Smallwood

Christy Smallwood (inc)

Christy Smallwood

Host

Big Ideas, Bold Moves—

be the first to know!

Copyright © 2026 Small Business Success Talk with Christy Smallwood

Categories
Business Coaching Education Episodes: Video Marketing Mindset Sales

E22: What If You Let Your Imagination Run Your Business Again?

E22: What If You Let Your Imagination Run Your Business Again?

Featuring Dave Charest, Small Business Growth with Constant Contact

Email isn’t dead. It’s just being used wrong.

In this episode of Small Business Success Talk, Christy sits down with Dave Charest, Director of Small Business Growth at Constant Contact, to break down how email marketing—when powered by storytelling—becomes one of the most effective drivers of business growth.

With decades of experience helping small businesses succeed, Dave shares why:

  • Email is still one of the highest ROI marketing channels
  • Most businesses fail because they focus on “what” instead of “why”
  • Storytelling is the missing link between attention and conversion

From internal podcasts to preserving founder stories, Dave reveals how authentic storytelling builds trust, drives engagement, and ultimately increases revenue.

You’ll learn:
✔ Why email marketing still outperforms social media for conversions
✔ How storytelling builds stronger customer relationships
✔ The difference between transactional emails and transformational emails
✔ How to turn your business story into consistent marketing content
✔ Simple ways to improve your email strategy immediately

If you’re sending emails that aren’t getting opened, clicked, or converting—this episode will show you what’s missing.

📩 Get your copy of the Small Business Now Report from Constant Contact HERE.

🎧 Listen now and take your next step forward.

📌 Subscribe for more real conversations about business, mindset, and momentum

Continue the conversation by joining the Success Builders Launchpad Community HERE.

Thank you Sponsors!

.....

.....

Christy Smallwood

Christy Smallwood (inc)

Christy Smallwood

Host

Big Ideas, Bold Moves—

be the first to know!

Copyright © 2026 Small Business Success Talk with Christy Smallwood

Categories
Business Coaching Education Episodes: Video Marketing Mindset Sales

E21: How Email Marketing Drives Business Growth Through Storytelling

E21: The Truth About Business Growth: Marketing & Sales Alignment

Featuring Dave Charest, Small Business Growth with Constant Contact

Email isn’t dead. It’s just being used wrong.

In this episode of Small Business Success Talk, Christy sits down with Dave Charest, Director of Small Business Growth at Constant Contact, to break down how email marketing—when powered by storytelling—becomes one of the most effective drivers of business growth.

With decades of experience helping small businesses succeed, Dave shares why:

  • Email is still one of the highest ROI marketing channels
  • Most businesses fail because they focus on “what” instead of “why”
  • Storytelling is the missing link between attention and conversion

From internal podcasts to preserving founder stories, Dave reveals how authentic storytelling builds trust, drives engagement, and ultimately increases revenue.

You’ll learn:
✔ Why email marketing still outperforms social media for conversions
✔ How storytelling builds stronger customer relationships
✔ The difference between transactional emails and transformational emails
✔ How to turn your business story into consistent marketing content
✔ Simple ways to improve your email strategy immediately

If you’re sending emails that aren’t getting opened, clicked, or converting—this episode will show you what’s missing.

📩 Get your copy of the Small Business Now Report from Constant Contact HERE.

🎧 Listen now and take your next step forward.

📌 Subscribe for more real conversations about business, mindset, and momentum

Continue the conversation by joining the Success Builders Launchpad Community HERE.

Thank you Sponsors!

Dave Charest

Constant Contact

Christy Smallwood

Christy Smallwood (inc)

Christy Smallwood

Host

Big Ideas, Bold Moves—

be the first to know!

Copyright © 2026 Small Business Success Talk with Christy Smallwood

Categories
Business Coaching Education Episodes: Video Marketing Mindset Sales

E20: The Truth About Business Growth-Marketing and Sales Alignment

E20: The Truth About Business Growth: Marketing & Sales Alignment

Featuring Amy Torres, Director of Marketing Inc, and Collin Bonsey, Coach with Southwestern Consulting

What does it really take to grow a business today?

In this episode of Small Business Success Talk, Christy sits down with Amy Torres, owner of Director of Marketing, Inc., and Collin Bonsey of Southwestern Consulting to break down the real relationship between marketing and sales—and why most businesses get it wrong.

This conversation goes beyond theory and dives into what actually drives results.

You’ll hear:

  • Amy’s journey building a marketing firm focused on strategy that converts
  • Collin’s work in sales coaching and behavior-driven growth
  • Why marketing without sales (and vice versa) falls flat
  • The biggest mistakes business owners make when trying to grow
  • How to create real conversations that lead to revenue

A major theme?
👉 Growth doesn’t come from more tactics—it comes from alignment.

As highlighted throughout the conversation, success is less about doing more and more about doing the right things consistently—especially when it comes to communication, relationships, and follow-through.

If you’re a business owner tired of spinning your wheels with marketing that doesn’t convert or sales that don’t stick—this episode will give you clarity on what to fix first.

🎧 Listen now and take your next step forward.

📌 Subscribe for more real conversations about business, mindset, and momentum

Continue the conversation by joining the Success Builders Launchpad Community HERE.

Thank you Sponsors!

Small Business Success Talk guest Amy Torres
Small Business Success Talk guest Collin Bonsey
Small Business Success Talk host Christy Smallwood

Amy Torres

Director of Marketing Inc

Collin Bonsey

Southwestern Consulting

Christy Smallwood

Host

Big Ideas, Bold Moves—

be the first to know!

Copyright © 2026 Small Business Success Talk with Christy Smallwood

Categories
Business Coaching Episodes: Video Mindset

E18: I Lost Everything… Here’s How I Got Unstuck and Rebuilt My Business

E18: I Lost Everything… Here’s How I Got Unstuck and Rebuilt My Business

Featuring Christy Smallwood, Executive Strategist, Host

What happens when your business, finances, and life all hit at once… and nothing is working anymore?

In this raw and honest episode of Small Business Success Talk, Christy pulls back the curtain on her personal journey through what she calls a “shit storm”—from financial collapse and business setbacks to rebuilding with clarity, strategy, and a completely new mindset.

This episode dives into:

  • How to get unstuck when nothing seems to be working
  • The hidden impact of your thoughts on business success
  • Why entrepreneurs repeat the same patterns (and how to break them)
  • The connection between mindset, decision-making, and momentum
  • How to rebuild your business from the ground up—smarter this time

If you’ve ever felt stuck, overwhelmed, or like you’re starting over… this episode will hit home.

This isn’t theory. This is lived experience, real strategy, and a reminder that you’re not alone—and you’re not done.

🎧 Listen now and take your next step forward.

📌 Subscribe for more real conversations about business, mindset, and momentum

Continue the conversation by joining the Success Builders Launchpad Community HERE.

Thank you Sponsors!

Christy Smallwood

Host

Big Ideas, Bold Moves—

be the first to know!

Copyright © 2025 Small Business Success Talk with Christy Smallwood

Categories
Business Coaching Episodes: Video Marketing Mindset

S4:E17 – Stop Guessing: How Market Research, Curiosity & Better Questions Drive Better Business Decisions

S4E17: Stop Guessing: How Market Research, Curiosity & Better Questions Drive Better Business Decisions

Featuring Chris Bonbright, Founder & President of Curiosity Consulting

In this episode of Small Business Success Talk, host Christy Smallwood sits down with Chris Bonbright, founder of Curiosity Consulting, to unpack why curiosity—not assumptions—is the most underrated business advantage today.

Chris shares hard-earned insights from decades in market research, explaining why most businesses confuse symptoms with real problems, how to tell the difference between KPIs and true insight, and why “pressing the easy button” (including over-reliance on AI) can actually stall growth.

You’ll learn:

  • Why better information leads to better decisions—and better results

  • The difference between reacting to data vs. understanding it

  • Why demographics are losing power and values, attitudes, and beliefs matter more

  • What the emerging “anti-algorithm” trend means for marketing and customer relationships (including insights from Mintel)

  • How small, consistent research beats panic-driven decisions every time

  • Why research should guide action—not replace leadership

If your business feels reactive, unclear, or stuck chasing metrics without real traction, this conversation will reset how you think about data, strategy, and decision-making.

🎧 Listen now and rediscover the power of asking why.

Continue the conversation by joining the Success Builders Launchpad Community HERE.

Thank you Sponsors!

Chris Bonbright

Founder / President

Christy Smallwood

Host

Big Ideas, Bold Moves—

be the first to know!

Copyright © 2025 Small Business Success Talk with Christy Smallwood

Categories
Business Coaching Episodes: Video Holistic Care Leadership Mindset

S3:E16 – Isolation: Reset or Self-Destruct?

S3E16: Isolation: Reset or Self-Destruct?

Featuring Christy Smallwood

In this episode of Small Business Success Talk, host Christy Smallwood opens up about the fine line between healthy solitude and harmful isolation—especially for entrepreneurs navigating chaos, debt, and change.

Drawing from her own “cocooning” season, Christy shares how isolation can either transform you or trap you, and why intention and reentry are everything. She dives deep into:

  • Why business owners hide their struggles (especially financial ones)

  • The difference between cocooning for growth vs. isolating from pain

  • How to use solitude to recharge, realign, and reconnect

  • The physical, emotional, and spiritual effects of chronic isolation

  • How to build your support system, find accountability, and rejoin community

 

Continue the conversation by joining the Community HERE.

Thank you Sponsors!

...

...

Christy Smallwood

Host

Big Ideas, Bold Moves—

be the first to know!

Copyright © 2025 Small Business Success Talk with Christy Smallwood

Categories
Branding Business Coaching Culture Education Episodes: Video Event Industry Financial Government Human Resources Leadership Media Non-Profit SEO

Season 3: Ep 3 Jess Pettitt

Season 3: Episode 3 with Jess Pettitt

Jess Pettitt joins Christy Smallwood on Small Business Success Talk to dive into the realities of running a speaking business, balancing purpose with profit, and navigating tough conversations. With her signature humor and deep insights, Jess shares how small business owners can create lasting change, build authentic workplace cultures, and align their values with real actions. They discuss the power of asking better questions, taking control of urgency, and staying true to your mission. Jess also talks about her new book, Almost Doing Good, and the unexpected viral moment that put her in the spotlight. This episode is packed with practical strategies and thought-provoking discussions to help entrepreneurs lead with impact and authenticity.

Jess Pettitt

Speaker

Christy Smallwood

Host

Guest References

ALMOST DOING GOOD BY JESSICA PETTITT

What if almost was the key to lasting change? In Almost Doing Good, Jess Pettitt brings her signature humor and no-nonsense approach to tackling the toughest workplace challenges. This isn’t your typical crisis-management guide—it’s a call to action for leaders ready to embrace disruption, rethink good intentions, and create real impact. With practical strategies and eye-opening case studies, Jess lays out a clear framework to prepare, recognize, and respond to obstacles before they become disasters. Ready to make progress, even when the path isn’t clear? Start with almost.

PROJECT 2025 DECODED

Project 2025 is a bold roadmap created by the Heritage Foundation, aiming to reshape government policy and priorities. But what does it really mean for our democracy, businesses, and daily lives? Jess Pettitt unpacks the contradictions, hidden agendas, and the long-game strategy behind this initiative. With her signature wit and sharp analysis, she highlights both the alarming risks and unexpected insights found in its 900+ pages. Through thoughtful discussion and real-world implications, Jess helps us move beyond fear and reaction into informed action. Dive into the conversation and stay engaged—because understanding is the first step toward change.

Big Ideas, Bold Moves—

be the first to know!

Copyright © 2025 Small Business Success Talk with Christy Smallwood