How to be great at customer service
In this episode Christy shares a short story of horrible customer service along with four ways to be great at customer service and what leaders need to do to support their teams in providing excellent service.
Author: smallbusinesssmalltalk
A lifetime of loving people with Terri Paige
Welcome Terri Paige, a CEO and Co-Founder of Medical Transformation Center, to share with you her story of growing up a “country doctor’s” kid and how that foundation gave her the passion for people that translated into her current business. After experiencing how the healthcare industry had changed to become more transaction-driven, Terri and her husband decided to develop a business that addressed root issues of a person’s health. She shares some great advice in this episode.
#SBSTpodcast #SBSTshow #smallbusinesssuccesstalk #podcast #podcastlife #businessowner #womanownedbusiness #bossbabe #nevertooold #healthcare #medicaltransformation #lifeexperiences #entrepreneur #success #smallbusiness
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Terri Paige
Chief Executive Officer and Co-founder
Terri Paige grew up helping her father, a primary care physician, in his office from an early age, and has dedicated much of her professional life to helping others live their best, most productive and active lives possible.
With her husband Dr. Carl Paige, she founded and ran a primary care medical practice for 23 years, then in 2013, opened Medical Transformation Center focused on the cellular medicine approach to health. These healthcare pioneers embraced this innovate approach to medicine following Terri’s own health crisis after the birth of her eighth child. This very personal struggle set them on the path to cellular medicine.
Born out of a deep desire to improve how people care for their bodies, Medical Transformation Center offers cutting-edge cellular and regenerative products and services delivering the most advanced treatments for optimal aging, regenerative and restorative care. Under Terri’s leadership as CEO, it has become a regional hub of innovation, advancing optimal health through cellular medicine, and helping the body heal itself.
Terri and Carl Paige educate, counsel, and aid their patients on the path to health through regenerative and functional medicine practices.
As CEO, Terri is responsible for growing the practice and staying ahead of the curve while offering the newest medical breakthroughs to maximize energy, improve strength, treat and prevent disease, and extend health.
The Western Kentucky native earned her BS in Accounting at the University of Kentucky and began her career in corporate accounting and auditing at Fortune 1000 firms.
Terri Paige is a Fellow of the International Seeds Scientific Research and Performance Institute, Certified Lifestyle Coach through the American Academy of Anti-aging, Regenerative and Functional Medicine (A4M) in conjunction with the Metabolic Medical Institute (MMI), and
Certified Professional Performance Coach (CPPC) through SourcePoint Training.
Authenticity in marketing and more with the Marketing Mavens
Amy Torres with Director of Marketing, Inc., Kristina Stubblefield with SoIn Media Group, and Brittany Murphy with One Thing Marketing join host, Christy Smallwood, to talk about authenticity in marketing, positioning your brand authentically, and a few other meaningful marketing insights. This is one to take notes with!
www.SmallBusinessSuccessTalk.biz
www.directorofmarketinginc.com
www.onethingmarketing.net
www.soinmediagroup.com
Experimentation is part of reinvention with Charlene Burke
This episode of Small Business Success Talk is conversation about evolving as a business model and owner. Charlene Burke shares her approach of experimenting as a part of business growth – it’s never failure, it’s learning what works and what doesn’t.
BIO: Charlene Burke is a perpetually curious writer of content and sales copy. She uses emotionally gripping stories and persuasion principles to connect your message with your audience for stellar results. How? By asking better questions of her clients and their ideal buyer. Only then can she find the real reason the ideal buyer needs the solution offered.
She is the owner of two newsletters: BurkesBits.com, a weekly newsletter where she shares her experience and tips about mindset, marketing, copy, and social selling with hundreds of subscribers. EmailCopySecrets.co, a bi-weekly newsletter where she shares what works to keep your reader’s attention and get them to take action.
searchbyburke.com
Christopher Goff
In this episode, I am joined by Christopher Goff, owner of Sales Comp. He discusses developing a Sales Compensation Plan. See how he started and what he teaches others. You will find great information on how to set up your business for success!
Christy highlights Chris’s book “Starting Simple Sales Compensation”. One of her favorite quotes from the book is “Culture Matters”. He is such a strategy person and part of the strategy is understanding his people. Chris is such a people person, being curious and nonjudgemental, and getting to know people before he starts to work with them.
Learn great information on how you can build your business for success using his techniques and tactics. Here’s the link for his book.
#businesscoaching #entrepreneur #success #smallbusiness #SBSTpodcast #SBSTshow #smallbusinesssuccesstalk #podcast #podcastlife #businessowner #lifecoaching
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Strategic Execution
Strategic Execution
Thank you for tuning in to this episode of the Small Business Success Talk podcast! If you haven’t gotten the chance to listen to the previous podcast titled “Strategy Is…”, I highly suggest that you do because I go over all things STRATEGY.
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Setting that strategic foundation comes first (core messaging, brand identity, etc.) and second comes setting expectations and strategic execution. There are lots of moving parts to this and I go over ALL of it in this episode, so grab your pen and paper and be sure to take some notes.
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It’s another great episode chock full of great information so I’m happy that you’re here and I can’t wait to hear how strategy and execution has worked for YOUR business!
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Strategy Is…
Strategy Is...
Welcome back to the Small Business Success Talk podcast! Today, your very own host, talks all about strategy and the difference between having a plan and having a STRATEGIC plan. Yes, there’s definitely a difference!
What got Christy started in the world of business strategy was the fact that most businesses work so hard on their strategy only to just put it on a shelf and forget about it. Meanwhile, it’s not being implemented whatsoever for your business and that’s a problem.
You’ll want to listen to this entire episode because Christy shares some ideas on when and where to work on your strategy, how to define yourself, brand identity and SO MANY other useful topics!
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Bringing In The New Generation to the Family Business
Joining us for this episode of the Small Business Success Talk podcast is Phil Van Hooser and his daugher-in-law, Alyson Van Hooser.
Phil got his start in corporate management and quickly realized that he had a talent for training people and speaking. He had the opportunity to do a fundraising event where he would show those attending the fundamentals of interviewing and then 9 months later, he ended up starting his own business.
Fast forward several years later and Phil asked around the family dinner table who wanted to take over the family business so he could eventually retire. Alyson spoke up and said she would gladly take it over. Everything fell into place and here they are, both making an impact in people’s lives. We’re excited to see where the future takes them!
WEBSITE: Van Hooser Associates, Inc.
FACEBOOK: Phil Van Hooser, Alyson Van Hooser
INSTAGRAM: Phil Van Hooser, Alyson Van Hooser
LINKEDIN: Phil Van Hooser, Alyson Van Hooser
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